Privacy Policy

1. Introduction

Welcome to mposun's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal information when you visit our website at https://mposun.cam, use our gaming services, or interact with us in any capacity.

mposun operates as an online gaming platform serving Indonesian players with casino games, sports betting, and togel lottery services. We are committed to maintaining the trust and confidence of all our users by handling their personal information responsibly and in compliance with applicable data protection laws.

This Privacy Policy explains:

• What personal information we collect from you and why we collect it
• How we use, process, and protect your personal information
• Your rights regarding your personal data and how to exercise them
• How we use cookies and similar tracking technologies
• Who we share your information with and under what circumstances
• How long we retain your personal data

Please read this Privacy Policy carefully. If you have any questions or concerns about our data practices, please contact our Data Protection team at [email protected].

2. Information We Collect

mposun collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into three main categories:

2.1 Information You Provide Directly

When you register an account with mposun, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay), payment card details (processed by third-party payment processors)
• Verification Documents: Copies of government-issued ID (KTP), passport, utility bills, bank statements, and selfie photographs for identity verification (KYC) purposes
• Communication Data: Records of your communications with our customer support team, including chat transcripts, emails, and phone call recordings

2.2 Information Collected Automatically

When you use mposun services, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, features used, games played, time spent on platform, click patterns, navigation paths
• Gaming Activity: Bets placed, stakes, winnings, losses, game preferences, betting patterns, session duration
• Transaction History: Deposit amounts, withdrawal requests, payment methods used, transaction dates and times, transaction status
• Location Data: General geographic location based on IP address (we do not collect precise GPS coordinates)
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment processors and financial institutions confirming transaction details and fraud prevention checks
• Identity verification services providing authentication results
• Game providers sharing gaming activity data
• Marketing partners (only if you have opted in to receive promotional communications)

3. How We Use Your Information

mposun processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Authenticating your identity and preventing unauthorized access
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Delivering gaming services including casino games, sports betting, and lottery draws
• Managing your VIP tier status and loyalty rewards

3.2 Legal and Regulatory Compliance

• Verifying your age and eligibility to use online gambling services (21+ requirement)
• Conducting Know Your Customer (KYC) checks to prevent fraud and money laundering
• Complying with anti-money laundering (AML) regulations and reporting obligations
• Detecting and preventing fraudulent activities, bonus abuse, and account sharing
• Maintaining records as required by Indonesian gaming regulations and international compliance standards
• Responding to legal requests from law enforcement or regulatory authorities

3.3 Service Improvement and Analytics

• Analyzing user behavior to improve our platform, games, and features
• Conducting market research and statistical analysis
• Testing new features and optimizing user experience
• Monitoring platform performance and troubleshooting technical issues
• Identifying popular games and betting markets to inform our content strategy

3.4 Marketing and Communications

• Sending you important account notifications, security alerts, and service updates
• Delivering promotional offers, bonuses, and personalized marketing communications (only with your consent)
• Notifying you about new games, features, and platform improvements
• Conducting customer satisfaction surveys and feedback requests

You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails.

3.5 Responsible Gaming

• Monitoring gambling behavior to identify potential problem gambling indicators
• Enforcing deposit limits, session time limits, and self-exclusion requests
• Providing tools and resources to help players gamble responsibly
• Restricting access for players who request self-exclusion or cool-off periods

4. Information Sharing and Disclosure

mposun does not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our business operations. These parties have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to protect your data:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: Third-party KYC providers that verify your identity documents and perform fraud checks
• Game Providers: Software developers and live casino operators who deliver gaming content (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe)
• Customer Support Tools: Live chat platforms, helpdesk software, and communication services
• Analytics Providers: Services that help us analyze website traffic and user behavior
• Cloud Hosting Providers: Secure data centers that host our platform infrastructure

4.2 Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Complying with court orders, subpoenas, or legal processes
• Responding to requests from law enforcement or government authorities
• Reporting suspicious transactions to financial intelligence units for anti-money laundering purposes
• Protecting our legal rights, property, or safety, or those of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as participating in joint promotions with partner brands or sharing your username on public leaderboards (where applicable).

5. Data Security Measures

mposun takes data security extremely seriously and employs multiple layers of protection to safeguard your personal information:

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols
• Data Encryption at Rest: Personal information stored in our databases is encrypted using AES-256 encryption algorithms
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant third-party processors; we do not store full card numbers
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection systems
• DDoS Protection: We employ advanced DDoS mitigation services to ensure platform availability and protect against cyberattacks
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments on our systems

5.2 Organizational Security Measures

• Access Controls: Personal data access is restricted to authorized personnel only, based on role and necessity
• Employee Training: All staff members handling personal data receive comprehensive privacy and security training
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements protecting customer data
• Incident Response Plan: We maintain a detailed data breach response protocol to quickly address any security incidents

5.3 Account Security Best Practices

While we implement robust security measures, your account security also depends on your actions:

• Use a strong, unique password that is not used for any other online account
• Enable two-factor authentication (2FA) for enhanced account protection
• Never share your login credentials with anyone
• Log out of your account when using shared or public computers
• Keep your contact information up to date so we can reach you about security matters
• Be cautious of phishing emails or messages claiming to be from mposun—we will never ask for your password via email

If you suspect unauthorized access to your account or notice any suspicious activity, contact our security team immediately at [email protected].

6. Data Retention Period

mposun retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

6.1 Active Account Data

While your account remains active, we retain all associated personal information to provide continuous service, maintain transaction history, and support customer inquiries.

6.2 Account Closure

When you close your account or request data deletion:

• Personal identifiers and contact information are anonymized or deleted within 30 days
• Transaction records and KYC documents are retained for 5 years from account closure to comply with anti-money laundering regulations and tax requirements
• Gaming activity data may be retained in anonymized form for statistical and analytical purposes
• Communications with customer support are retained for 2 years for quality assurance and dispute resolution purposes

6.3 Legal Retention Requirements

Certain data must be retained longer due to legal obligations:

• Financial transaction records: 5 years (Indonesian tax law requirement)
• Identity verification documents: 5 years (anti-money laundering regulation)
• Responsible gaming records (self-exclusion, limits): Permanently or as required by regulation
• Fraud investigation records: 7 years or duration of legal proceedings

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal data we hold about you. This includes your account information, transaction history, gaming activity, and communications with customer support. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which processing is based (where applicable)
• The data has been unlawfully processed

Note that we may be required to retain certain data for legal compliance reasons even after you request deletion.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of your data or object to our legitimate interests.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking "unsubscribe" in promotional emails.

7.7 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing, you can withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

mposun uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide certain functionality.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for website functionality, login authentication, and security	Session
Performance Cookies	Collect anonymous data about how visitors use our site to improve performance	2 years
Functional Cookies	Remember your preferences, language selection, and personalized settings	1 year
Analytics Cookies	Help us understand user behavior and measure site effectiveness	2 years

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, blocking essential cookies may prevent you from using certain features of our website. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies (not recommended as it may limit functionality)
• Delete all cookies when you close your browser

9. Children's Privacy

mposun services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal data from someone under 21, we will take immediate steps to delete that information from our servers and close the associated account.

Parents or guardians who believe their child has provided personal information to mposun should contact us immediately at [email protected] so we can remove the information and prevent further access.

10. Changes to This Privacy Policy

mposun reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to the address associated with your account
• Display a prominent notice on our website homepage
• Request your explicit consent for changes that significantly affect how we process your personal data

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mposun services after policy changes become effective constitutes acceptance of the revised terms.

11. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in Indonesia.